Shipping policy
Last updated: 15 October 2026
We currently deliver within India. Delivery availability and shipping charges are calculated at checkout using your delivery address or PIN code.
Dispatch and delivery timelines
Orders are normally dispatched within 2–3 business days after order confirmation. Our dispatch days are Monday to Saturday, excluding public holidays.
Delivery generally takes 4–8 calendar days after dispatch, depending on your location and delivery-partner serviceability. Please allow for both dispatch and delivery time when planning your purchase.
These are estimated timelines. If a more specific delivery estimate is provided for your order, please refer to that estimate.
Public holidays, severe weather, courier disruptions or other unforeseen circumstances may affect delivery. If we become aware of a significant delay affecting your order, we will contact you.
Shipping charges and free-shipping offers
Any shipping charge is displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the products ordered, delivery location and applicable offers. We occasionally offer free shipping on selected products or orders. Eligibility and any conditions will be shown with the offer or reflected at checkout.
The shipping charge confirmed at checkout applies to your order. We will not add a further shipping charge after confirmation without your agreement.
Delivery partners and availability
We ship through Delhivery and other delivery partners, depending on serviceability and operational requirements.
If an unexpected serviceability issue prevents us from delivering a confirmed order, we will contact you to discuss an alternative. If delivery cannot be arranged, we will cancel the affected order and initiate a refund of the amount paid, including its shipping charge and any COD advance, within seven calendar days of confirming the cancellation.
Your bank or payment provider may take additional time to credit the refund.
Delivery details and address changes
Please check your delivery address, PIN code and phone number before placing your order.
If you need to correct these details, contact us as soon as possible with your order number. We will try to accommodate changes before dispatch. Changes after dispatch may not be possible.
If your delivery partner contacts you to arrange delivery, please respond promptly to help avoid delays.
Unsuccessful delivery attempts
If delivery is unsuccessful or a parcel is returned to us, please contact our support team with your order number.
We review these situations individually, taking into account the delivery attempts, address details, courier information and reason for non-delivery. We will explain the available next steps, which may include another delivery attempt, reshipment or a refund, as appropriate.
Any proposed additional shipping charge will be explained and agreed with you before reshipment. This process does not limit your rights under applicable law.
Cash on Delivery
For Cash on Delivery orders, ₹75 is payable upfront towards the order total. This is not an additional COD charge. The remaining balance is payable on delivery.
The advance is included when calculating any eligible cancellation or return refund.
Delayed or missing deliveries
If your order has not arrived within the delivery estimate, contact us with your order number so we can investigate with the delivery partner.
If tracking shows your order as delivered but you have not received it, please contact us promptly. We will investigate and help resolve the issue.
Damaged, incorrect or incomplete deliveries
If your order arrives damaged, contains an incorrect product or has missing items or components, contact us with your order number and a description of the issue.
Photos or a short video can help us investigate, but if you cannot provide them, please contact us so we can help.
Our Returns & Refunds Policy explains the available remedies and return process.
Cancellations and returns
You can request cancellation before dispatch by contacting us through email or WhatsApp.
For a change of mind after dispatch, please receive the order and then request an eligible return under our Returns & Refunds Policy.
Nothing in this policy limits your rights under applicable consumer protection laws.
Contact us
For shipping questions or delivery support:
Email: info@treyagifts.com
WhatsApp: Message us at +91-7579409473
Phone: +91-7579409473
Support hours: Monday to Saturday, 10 AM–6 PM IST.
Treya Gifts is operated by M/s Dattatreya Innovations, a partnership firm.