Last updated: 14 October 2026

Welcome to Treya Gifts. These Terms explain how you may use our website and what applies when you purchase from us.

The website www.treyagifts.com is operated by M/s Dattatreya Innovations, a partnership firm trading as Treya Gifts. In these Terms, “Treya Gifts”, “we”, “us” and “our” refer to M/s Dattatreya Innovations.

Please read these Terms alongside our Refund Policy and Privacy Policy. Nothing in these Terms limits rights or remedies available to you under applicable law.

1. Shopping with Treya Gifts

You must be at least 18 years old and legally capable of entering into a contract to place an order. A parent or guardian should make purchases intended for children.

We currently deliver only within India and do not accept bulk orders.

Please provide accurate contact, delivery and payment information. If you notice an error in your order details, contact us promptly. Changes after dispatch may not be possible.

2. Products and descriptions

We sell products under our own brand and products from other brands.

We aim to keep product descriptions, photographs, prices and availability accurate. Colours may appear slightly different depending on your screen. Packaging may occasionally change, but the product supplied should match its advertised description and features.

Please check the recommended age, contents, instructions and safety warnings before purchasing or using a product. Adult supervision should be provided where recommended. Products should be used according to their instructions.

We do not guarantee a particular learning outcome or level of interest, as every child’s experience is different. This does not affect our responsibility to supply products that match their description and comply with applicable law.

3. Prices, offers and shipping charges

Product prices and applicable discounts are displayed on the website. The final amount payable, including applicable taxes and shipping charges, is shown at checkout before you complete your order.

Shipping charges depend on the order, delivery location, courier serviceability and any applicable offer. We may offer free shipping on selected products or orders during promotions. The shipping amount displayed at checkout applies to your order.

Offers may have conditions, eligibility requirements or expiry dates, which will be stated with the offer or at checkout.

We may change prices or offers for future purchases. These changes will not increase the price of an already confirmed order without your agreement.

4. Payment methods and Cash on Delivery

Available payment methods are displayed at checkout and may include UPI, credit or debit cards, EMI, netbanking, wallets and Cash on Delivery.

Payment-provider offers, EMI arrangements, interest and other provider charges are subject to the relevant provider’s terms. Please review them before selecting that payment option.

For Cash on Delivery orders, ₹75 is payable upfront as part of the total order payment. It is not an additional COD fee. The remaining balance is payable on delivery.

The upfront payment is refundable when your order qualifies for cancellation or an approved refund under our Refund Policy. It will be included in the amount paid when calculating your refund.

Payments are processed through the payment services available at checkout. Never share your card PIN, CVV, password or OTP with our support team.

If you experience a failed payment or duplicate debit, contact us with your order or transaction reference. Do not send sensitive payment credentials.

5. Order confirmation

Orders are automatically confirmed after checkout is successfully completed, including the required payment. Confirmation is sent by email and WhatsApp using the contact details provided.

Although we aim to maintain accurate stock information, an order may occasionally be affected by a stock discrepancy, payment issue or an obvious pricing or listing error.

If an issue prevents us from fulfilling your order, we will contact you promptly. We will not substitute a product or collect an increased price without your agreement.

Where we cannot fulfil an order, we will cancel the affected item or order and refund the amount paid for it, including any associated shipping charge that no longer applies.

6. Dispatch and delivery

Orders are normally dispatched within 2–3 calendar days after confirmation.

Delivery generally takes 4–8 business days after dispatch, depending on the delivery PIN code and courier serviceability. Any more specific delivery estimate communicated for your order should be read alongside this general estimate.

For these timelines, business days are Monday to Saturday, excluding public holidays.

Dispatch and delivery estimates may be affected by courier disruptions, severe weather, public holidays or other circumstances outside our reasonable control. If we become aware of a significant delay, we will communicate it to you.

Delivery availability is checked using the address or PIN code provided at checkout. If an unexpected serviceability issue prevents delivery after confirmation, we will contact you to agree on an alternative or cancel and refund the affected order.

Please contact us if your order has not arrived within the communicated delivery estimate. These timelines and any circumstances outside our control do not remove rights available to you under applicable law.

7. Cancellation before dispatch

You may request cancellation before your order is dispatched by contacting us through the details in Section 15. Please include your order number.

If your order has not been dispatched, we will cancel it without a cancellation charge and initiate a full refund of the amount paid, including any shipping payment and the ₹75 COD advance, within seven calendar days of confirming the cancellation.

If Treya Gifts cancels an order that cannot be fulfilled, we will initiate the applicable refund within the same period.

Refunds are normally returned to the original payment method. If that is not possible, we will arrange an alternative method with you. Your bank or payment provider may take additional time to credit the refund after we initiate it.

8. Change-of-mind requests after dispatch

Once an order has been dispatched, it cannot be cancelled for a change of mind. Please receive the order and then submit a return request under our Refund Policy.

The return must meet the policy’s eligibility conditions and follow its return process. A refund will be processed after the return has been received and approved, according to the timelines stated in that policy.

This procedure does not limit your rights relating to defective, damaged, incorrect or misdescribed products, non-delivery, or other matters covered by applicable law.

9. Returns, refunds and product problems

Our Refund Policy explains the seven-day return-request window, eligibility for gently tried products, free return shipping, exclusions, refund methods and processing timelines.

Discounted products have the same return eligibility as full-price products, subject to the conditions in that policy.

For problems with any product purchased from Treya Gifts, including products from other brands, please contact us. We may coordinate with the relevant brand where necessary, but you can raise your issue through our support channels.

The seven-day return-request window does not limit statutory rights relating to defective or misdescribed goods.

10. Warranties and consumer rights

Treya Gifts does not offer an additional commercial warranty beyond the arrangements stated in our Refund Policy. Any manufacturer warranty expressly stated for a product will apply according to its terms.

Nothing in these Terms excludes or restricts any right, remedy, guarantee or liability that cannot lawfully be excluded or restricted, including rights relating to product defects, safety or misleading descriptions.

11. Reviews, photographs and videos

You may choose to submit reviews, photographs or videos about your experience with our products. Please ensure your submissions are honest and that you have the necessary rights and permissions to share them.

Reviews intentionally submitted for publication may be displayed with the name or display name you provide. We may format them for readability without changing their meaning.

We will ask for your explicit permission before using customer photographs or videos on our website or social media. Permission for paid advertising will be requested separately.

Where a child appears in submitted content, permission must come from their parent or guardian. You must also have permission from any other identifiable person shown.

Submitting a support message or providing a photograph to help resolve a product issue does not give us permission to use it for marketing.

We may remove submissions containing personal information, unlawful material, abuse, spam or content unrelated to the product or experience. We will not remove a review solely because it is negative.

12. Website use and intellectual property

Please do not use the website to commit fraud, impersonate another person, submit malicious software, interfere with its operation, gain unauthorised access or infringe another person’s rights.

Website text, photographs, designs, logos and other content belong to Treya Gifts or their respective owners. You may use the website for personal shopping and reference, but you may not copy or commercially exploit its content without permission.

We may restrict access where reasonably necessary to address fraud, security risks or unlawful use. This will not remove obligations relating to existing orders, refunds or statutory consumer rights.

13. Privacy and external services

Our Privacy Policy explains how we handle personal information.

We use external services to support website hosting, payments, delivery and communications. External websites linked from our site may have their own terms and privacy practices.

Links to external websites do not mean that we endorse all their content. This does not affect our responsibilities for products you purchase directly from Treya Gifts.

14. Responsibility, governing law and updates

We take reasonable care in operating our website and fulfilling orders, but we cannot guarantee that the website will always be available or free from technical interruptions.

To the extent permitted by law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the order was placed. Nothing in these Terms excludes liability for fraud or any other liability that cannot lawfully be excluded.

These Terms are governed by the laws of India. Nothing in them prevents you from approaching a consumer commission or another authority or court that has jurisdiction under applicable law.

We may update these Terms as our business or legal requirements change. The revised version will be published with an updated date. Changes will apply to future orders and will not retrospectively reduce your rights under an existing order.

If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

15. Contact us

For product questions, order support, cancellations, returns, refunds or complaints, please contact:

Email: info@treyagifts.com
Phone: +91-7579409473
WhatsApp: Message us
Support hours: Monday to Saturday, 10 AM–6 PM IST, excluding public holidays.

Legal entity: M/s Dattatreya Innovations, a partnership firm
Trading as: Treya Gifts
GSTIN: 05AAVFD1876G1Z4

Registered business address:
Shop No. BAD 54, Transport Nagar, Rampur Road, Haldwani (Nainital), Uttarakhand 263139, India.

This is our registered business address and is not a customer walk-in location. Please contact support before sending a return.